Return Policy

Order Cancellation

You may cancel your order before it has been prepared or delivered. To cancel an order, please contact us as soon as possible using the contact information provided below.

Once an order has been prepared or is in transit, cancellation may not be possible. We will do our best to accommodate cancellation requests, but cannot guarantee cancellation of orders that have already been processed.

Refund Policy

Due to the perishable nature of fresh flowers, we generally do not offer refunds for delivered orders unless there is a significant issue with the quality or condition of the flowers upon delivery.

If you receive flowers that are damaged, wilted, or significantly different from what was ordered, please contact us within 24 hours of delivery. We will work with you to resolve the issue, which may include a replacement arrangement or refund, depending on the circumstances.

Quality Issues

If you are not satisfied with the quality of your order, please contact us immediately. We take quality seriously and want to ensure your satisfaction. We may request photos of the issue to better understand the situation and determine the appropriate resolution.

Custom Arrangements

For custom arrangements, cancellation policies may vary depending on the specific terms agreed upon at the time of order. Custom orders that have already been created may not be eligible for cancellation or refund.

Dried Flower Arrangements

Dried flower arrangements are generally not eligible for return due to their nature. However, if you receive a damaged dried arrangement, please contact us within 48 hours of delivery to discuss potential resolution options.

Processing Refunds

If a refund is approved, it will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.

Exchanges

We do not offer direct exchanges. If you wish to change your order, please contact us to discuss options. Changes may be subject to availability and additional charges depending on the modifications requested.

Contact for Returns

To initiate a return, cancellation, or discuss any concerns about your order, please contact us:

Email: info@waxwickscent.world
Phone: +18882657673
Address: 3087 Kingston Rd, Scarborough, ON M1M 1P1, Canada

Please include your order number and a description of the issue when contacting us.

Damaged in Transit

If your order arrives damaged due to shipping, please contact us immediately with photos of the damage. We will arrange for a replacement or provide a full refund, including shipping costs.

It is important to inspect your order upon delivery and report any damage within 24 hours to ensure we can process your claim promptly.

Wrong Item Received

If you receive an item different from what you ordered, please contact us immediately. We will arrange for the correct item to be sent to you at no additional charge, and we will cover the cost of returning the incorrect item if necessary.

We apologize for any inconvenience caused by such errors and will work quickly to resolve the issue.

Special Orders and Custom Items

Special orders and custom-made arrangements are generally non-refundable once production has begun, as these items are created specifically for you.

However, if there is a significant error on our part or if the item does not match the agreed-upon specifications, we will work with you to find an appropriate solution, which may include a partial refund or modification of the item.

Sale Items

Items purchased during sales or promotional events are subject to the same return policy as regular-priced items, unless otherwise stated at the time of purchase.

Any special return conditions for sale items will be clearly communicated at the time of purchase.

Gift Returns

If you received an item as a gift and would like to return or exchange it, please contact us with your order number or the gift recipient's information. We can issue a store credit or exchange the item, subject to the same return conditions as regular purchases.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

We recommend reviewing this policy periodically to stay informed about our return and refund procedures.

Additional Information

If you have specific questions about returning an item that are not addressed in this policy, please don't hesitate to contact us. We're here to help and want to ensure you have a positive experience with our products and services.

Our customer service team is trained to handle return requests fairly and efficiently, and we're committed to finding solutions that work for both you and us.