Privacy Policy

Introduction

Waxwickscent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Messages and inquiries submitted through our contact forms
• Information about your preferences and interests related to our services

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contractual necessity: To fulfill our obligations when you request our services
• Legitimate interests: To improve our services and communicate with you about your inquiries

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill your orders and requests
• Send you information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• With your explicit consent

Your Rights

Under applicable privacy laws, including GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Cookies

Our website may use cookies to enhance your experience. For more information about our use of cookies, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

International Data Transfers

If you are located outside Canada, please be aware that we may transfer your information to Canada. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

Data Breach Procedures

In the unlikely event of a data breach that may compromise your personal information, we will take appropriate measures to address the breach, including notifying affected individuals and relevant authorities as required by applicable law.

We maintain incident response procedures and regularly review and update our security measures to protect against unauthorized access, use, or disclosure of your personal information.

Your Choices and Opt-Out Rights

You have choices regarding how we collect and use your information. You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you or by contacting us directly.

Even if you opt out of marketing communications, we may still send you service-related communications that are necessary for the administration and use of your account or as required by law.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (though we do not sell personal information).

To exercise your California privacy rights, please contact us using the information provided in the Contact Us section below.

Canadian Privacy Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to access, correct, and delete your personal information, subject to certain exceptions.

We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws. We may require verification of your identity before processing certain requests.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@waxwickscent.world
Address: 3087 Kingston Rd, Scarborough, ON M1M 1P1, Canada
Phone: +18882657673

We will make every effort to respond to your inquiry within 30 days of receipt.